Cancellation Policy

Cancellation & Refund Policy

At Pollitraction, we are committed to providing high-quality products and exceptional service. To ensure transparency, we have outlined our cancellation and refund policy below:

  1. Non-Refundable Purchases
    Once an order for our bee attractant is placed, it is non-refundable except in the circumstances detailed below.
    You have 72 hrs (3 days) to cancel your purchase (minus the third party processing fees) by contacting our sales team after a purchase has been made. (sales@pollitraction.com)
  2. Cancellations and Refunds
    Customers may request a full refund (minus the third party processing fees) under the following conditions:

    • Delivery Delays: If the product has not been delivered within 8 weeks of the purchase date, customers have the right to cancel their order and request a full refund (minus the third party processing fees).
    • Procurement or Fulfillment Issues: If Pollitraction encounters unforeseen issues with product procurement or third-party logistics and fulfillment that prevent timely delivery, customers may cancel their order and receive a full refund (minus the third party processing fees).
  3. Process for Requesting a Refund
    • Customers may initiate a refund request by contacting us via email at sales@pollitraction.com or by phone at 1-844-866-HIVE or 1-844-866-4483.
    • Our sales or management team may also contact customers to provide updates or request an extension of the fulfillment time. If the customer does not agree to the extension, they retain the right to cancel their order (minus the third party processing fees).
  4. Customer Rights
    • If delivery extends beyond the 8-week period and no resolution is agreed upon, the customer has the right to cancel their order and request a refund (minus the third party processing fees).
    • We respect our customers’ decisions and strive to address all concerns promptly and professionally.
  5. Contact Information
    For any questions or concerns regarding your order or this policy, please contact us at:

We appreciate your understanding and thank you for choosing Pollitraction. Our team is here to ensure a smooth and satisfactory experience for all our customers.